Privacy Policy

24GO operates this website. We are committed to safeguarding your privacy and any information collected during your interaction with our website.

UPDATE - 4th May, 2026

1. Information We Collect

Non-Personal Information

We collect non-personally identifiable information typically made available by web browsers and servers, including:

  • Browser type
  • Language preference
  • Referring site
  • Date and time of requests

This information helps us understand how visitors use our website and improve overall performance. We may share aggregated, non-identifiable insights (e.g. usage trends).

Personal Information

We collect personal information only where necessary to provide our services or when you choose to provide it. This may include:

  • Name
  • Email address
  • Contact details
  • Any information submitted via forms, email, or other interactions

In some cases, we may also collect technical identifiers such as IP addresses.

You may choose not to provide personal information, however this may limit your ability to use certain features of the website.

2. How We Use Your Information

We collect and use personal information for purposes including:

  • Providing and improving our services
  • Responding to enquiries or requests
  • Communicating updates, insights, or relevant information
  • Operating, maintaining, and securing our website

We will only use your information for the purpose for which it was collected, or for closely related purposes where you would reasonably expect such use.

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy.

We aim to ensure consent is:

  • Voluntary
  • Informed
  • Specific
  • Unambiguous

Where required, we will request explicit consent (for example, through form submissions or opt-ins). You may withdraw your consent at any time by contacting us (see Section 9).

4. Disclosure of Personal Information

We may share your personal information with:

  • Employees, contractors, and affiliated organisations who require access to provide services on our behalf
  • Service providers (e.g. hosting, analytics, CRM, or marketing platforms)

All such parties are required to handle your information confidentially and in accordance with applicable privacy laws.

We do not sell or rent personal information.

We may disclose personal information where required by law, or where necessary to protect our rights, users, or the public.

5. International Data Transfers

Some of our service providers may be located outside of your country. By using our website, you acknowledge that your information may be transferred and processed in other jurisdictions.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (where applicable)
  • Withdraw consent for certain uses of your information

To exercise these rights, please contact us using the details below.

8. Security

We take reasonable measures to protect personal information from unauthorised access, misuse, loss, or alteration.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. AI Use

24GO may use artificial intelligence (AI) tools to improve efficiency, insights, and service delivery.

Where AI tools are used:

  • We aim to limit the use of personal information where possible
  • We use reputable providers with appropriate safeguards
  • We remain accountable for how your information is handled

We are mindful of the environmental impact of AI and aim to use these technologies responsibly.

10. Cookies

We use cookies to:

  • Store user preferences
  • Understand website usage
  • Improve user experience

You can control or disable cookies through your browser settings.

11. Business Transfers

If 24GO is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. Any new owner will continue to honour this Privacy Policy.

12. Third-Party Services and Ads

Our website may use third-party services (e.g. analytics or advertising partners) that may use cookies or similar technologies.

We do not control the privacy practices of these third parties and encourage you to review their policies.

13. Comments and User Content

If you submit content (e.g. comments or feedback), it may be stored and used to improve our services.

Anti-spam systems may process this information. Content is only retained where necessary for service improvement or support.

14. Updates to This Policy

We may update this Privacy Policy from time to time.

We encourage you to review this page periodically. Continued use of the website constitutes acceptance of any changes.